We believe that our well-defined and energetically supported corporate culture has contributed to the success that we have enjoyed over the long term. It is built on three core principles: client satisfaction, the Golden Rule and quantitative performance.

client satisfaction

We are committed to 100% client satisfaction. Everything we do revolves around this goal, and we will do whatever it takes to ensure a client's success with our products or services. We respect that it is the client's opinion that counts most. Therefore, we measure client satisfaction frequently and specifically through periodic reports and regular client satisfaction surveys.

At the core of our drive to achieve 100% client satisfaction is our client support system. Epiq Systems has developed a network of overlapping support procedures, including extensive cross-checks and redundancies, that is the best in our industry. Each client is assigned a specific relationship manager whose efforts are supported by client service representatives, trainers, account executives, managers, technology professionals and administrative associates as well as telephone-based, on-site, Web-based and printed resources.

golden rule

At Epiq we treat others as we would like to be treated.  This philosophy applies to all of our interactions — be they with coworkers, investors, business partners or vendors. The uniform application of the Golden Rule is one of the secrets of our success.

Central to Epiq's belief in the Golden Rule is our open and collegial culture. Any associate should feel welcome by his or her colleagues, whatever their rank or position, to ask questions, offer constructive criticism or talk about any aspect of the business. Our open-door policy means that managers are always available to offer support or provide information. Ease of access is crucial to our success.

As the extended Epiq Systems family continues to grow, we will never forget to lend a personal touch to every one of our interactions.

quantitative performance

We try to have the “best of both”  an entrepreneurial spirit that makes us nimble and responsive, but one backed up with seasoned management depth that allows us to pursue our high-performance goals in a planned, organized manner.

We measure individual and group performance quantitatively. We define goals and measure performance with numbers and dates throughout the company.

To learn more about our culture, please download the pdf of our corporate culture brochure.